{"id":1493,"date":"2026-04-28T17:38:51","date_gmt":"2026-04-28T08:38:51","guid":{"rendered":"https:\/\/librus.co.jp\/it_career\/?p=1493"},"modified":"2026-04-28T17:38:51","modified_gmt":"2026-04-28T08:38:51","slug":"it%e4%bc%81%e6%a5%ad%e3%81%ae%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e3%81%ae%e4%bb%95%e4%ba%8b%e5%86%85%e5%ae%b9%e3%81%a8%e3%81%af%ef%bc%9f%e5%bf%85%e8%a6%81","status":"publish","type":"post","link":"https:\/\/librus.co.jp\/it_career\/article\/job\/1493","title":{"rendered":"IT\u4f01\u696d\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u4ed5\u4e8b\u5185\u5bb9\u3068\u306f\uff1f\u5fc5\u8981\u30b9\u30ad\u30eb\u30fb\u5e74\u53ce\u30fb\u30ad\u30e3\u30ea\u30a2\u3092\u89e3\u8aac"},"content":{"rendered":"\n

\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3063\u3066\u4f55\u3092\u3059\u308b\u4ed5\u4e8b\uff1f\u300d\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u3069\u3046\u9055\u3046\u306e\uff1f\u300d\u2014\u2014SaaS\u4f01\u696d\u3092\u4e2d\u5fc3\u306b\u6025\u6210\u9577\u3057\u3066\u3044\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\uff08CS\uff09\u306f\u3001\u9867\u5ba2\u304c\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u304b\u3089\u6700\u5927\u306e\u4fa1\u5024\u3092\u5f97\u3089\u308c\u308b\u3088\u3046\u652f\u63f4\u3059\u308b\u3053\u3068\u3067\u3001\u89e3\u7d04\u9632\u6b62\u3068\u53ce\u76ca\u62e1\u5927\u3092\u5b9f\u73fe\u3059\u308b\u8077\u7a2e\u3067\u3059\u3002\u672c\u8a18\u4e8b\u3067\u306f\u3001IT\u696d\u754c\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u4ed5\u4e8b\u5185\u5bb9\u30fb\u5fc5\u8981\u30b9\u30ad\u30eb\u30fb\u5e74\u53ce\u30fb\u30ad\u30e3\u30ea\u30a2\u3092\u5fb9\u5e95\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n

\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u2014\u2014\u9867\u5ba2\u306e\u6210\u529f\u4f53\u9a13\u3092\u5275\u51fa\u3059\u308b\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u652f\u63f4\u8077<\/h2>\n\n\n\n

\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\uff08Customer Success\/CS\uff09\u3068\u306f\u3001\u9867\u5ba2\u304cIT\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u6d3b\u7528\u3057\u3066\u76ee\u6a19\uff08\u6210\u529f\uff09\u3092\u9054\u6210\u3067\u304d\u308b\u3088\u3046\u3001\u80fd\u52d5\u7684\u30fb\u7d99\u7d9a\u7684\u306b\u652f\u63f4\u3059\u308b\u8077\u7a2e\u3067\u3059\u3002\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5fdc\u7b54\u3059\u308b\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\uff08\u53d7\u52d5\u7684\uff09\u300d\u3068\u306f\u7570\u306a\u308a\u3001CS\u306f\u5951\u7d04\u5f8c\u306e\u9867\u5ba2\u306b\u7a4d\u6975\u7684\u306b\u50cd\u304d\u304b\u3051\u3001\u6d3b\u7528\u4fc3\u9032\u30fb\u4fa1\u5024\u5275\u51fa\u30fb\u30c1\u30e3\u30fc\u30f3\uff08\u89e3\u7d04\uff09\u9632\u6b62\u3092\u62c5\u3044\u307e\u3059\u3002SaaS\uff08Software as a Service\uff09\u30d3\u30b8\u30cd\u30b9\u30e2\u30c7\u30eb\u306e\u666e\u53ca\u3068\u5171\u306b\u6025\u901f\u306b\u91cd\u8981\u6027\u304c\u5897\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n

\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u4e3b\u306a\u4ed5\u4e8b\u5185\u5bb9\u2014\u2014\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u304b\u3089\u62e1\u5927\u30fb\u66f4\u65b0\u307e\u3067<\/h2>\n\n\n\n
\u696d\u52d9\u30d5\u30a7\u30fc\u30ba<\/th>\u5177\u4f53\u7684\u306a\u5185\u5bb9<\/th><\/tr><\/thead>
\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0<\/td>\u65b0\u898f\u9867\u5ba2\u306e\u88fd\u54c1\u5c0e\u5165\u652f\u63f4\u3001\u521d\u671f\u8a2d\u5b9a\u30b5\u30dd\u30fc\u30c8\u3001\u6d3b\u7528\u65b9\u6cd5\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0<\/td><\/tr>
\u6d3b\u7528\u4fc3\u9032\uff08\u30a2\u30c0\u30d7\u30b7\u30e7\u30f3\uff09<\/td>\u5b9a\u671f\u30df\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u6d3b\u7528\u72b6\u6cc1\u306e\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3001\u8ffd\u52a0\u6a5f\u80fd\u306e\u63d0\u6848<\/td><\/tr>
\u30d8\u30eb\u30b9\u30c1\u30a7\u30c3\u30af<\/td>\u9867\u5ba2\u306eNPS\u30fb\u5229\u7528\u7387\u30fbKPI\u9054\u6210\u72b6\u6cc1\u306e\u628a\u63e1\u3001\u30ea\u30b9\u30af\u9867\u5ba2\u306e\u65e9\u671f\u767a\u898b<\/td><\/tr>
\u30c1\u30e3\u30fc\u30f3\u9632\u6b62<\/td>\u89e3\u7d04\u5146\u5019\u306e\u691c\u77e5\u3001\u6539\u5584\u63d0\u6848\u3001\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u5bfe\u5fdc<\/td><\/tr>
\u30a2\u30c3\u30d7\u30bb\u30eb\u30fb\u30af\u30ed\u30b9\u30bb\u30eb<\/td>\u9867\u5ba2\u306e\u6210\u529f\u4e8b\u4f8b\u3092\u6d3b\u7528\u3057\u305f\u4e0a\u4f4d\u30d7\u30e9\u30f3\u3084\u8ffd\u52a0\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u6848<\/td><\/tr>
\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u904b\u55b6<\/td>\u30e6\u30fc\u30b6\u30fc\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u306e\u69cb\u7bc9\u30fb\u904b\u55b6\u3001\u4e8b\u4f8b\u5171\u6709\u306e\u4fc3\u9032<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u9055\u3044\u2014\u2014\u80fd\u52d5\u6027\u3068\u76ee\u6a19\u304c\u6839\u672c\u7684\u306b\u7570\u306a\u308b<\/h2>\n\n\n\n
\u6bd4\u8f03\u8ef8<\/th>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9<\/th>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8<\/th><\/tr><\/thead>
\u30a2\u30d7\u30ed\u30fc\u30c1<\/td>\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\uff08\u5148\u624b\uff09<\/td>\u30ea\u30a2\u30af\u30c6\u30a3\u30d6\uff08\u5f8c\u624b\uff09<\/td><\/tr>
\u76ee\u6a19<\/td>\u9867\u5ba2\u306e\u6210\u529f\u4f53\u9a13\u30fbLTV\u6700\u5927\u5316<\/td>\u554f\u3044\u5408\u308f\u305b\u89e3\u6c7a\u30fb\u9867\u5ba2\u6e80\u8db3\u5ea6<\/td><\/tr>
\u4e3b\u306a\u6d3b\u52d5<\/td>\u5b9a\u671f\u30df\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u6d3b\u7528\u4fc3\u9032<\/td>\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3001\u30c8\u30e9\u30d6\u30eb\u89e3\u6c7a<\/td><\/tr>
KPI<\/td>\u30c1\u30e3\u30fc\u30f3\u7387\u3001NRR\u3001NPS<\/td>\u89e3\u6c7a\u7387\u3001\u5fdc\u7b54\u6642\u9593\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306b\u5fc5\u8981\u306a\u30b9\u30ad\u30eb\u2014\u2014\u9867\u5ba2\u7406\u89e3\u529b\u3068\u30c7\u30fc\u30bf\u6d3b\u7528\u529b\u304c\u6838\u5fc3<\/h2>\n\n\n\n
\u30b9\u30ad\u30eb\u7a2e\u5225<\/th>\u5177\u4f53\u7684\u306a\u30b9\u30ad\u30eb<\/th>\u91cd\u8981\u5ea6<\/th><\/tr><\/thead>
\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30fb\u50be\u8074\u529b<\/td>\u9867\u5ba2\u3068\u306e\u4fe1\u983c\u95a2\u4fc2\u69cb\u7bc9\u3001\u8ab2\u984c\u306e\u672c\u8cea\u3092\u5f15\u304d\u51fa\u3059\u8cea\u554f\u529b<\/td>\u2605\u2605\u2605\u2605\u2605<\/td><\/tr>
\u88fd\u54c1\u30fb\u696d\u52d9\u77e5\u8b58<\/td>\u62c5\u5f53SaaS\u88fd\u54c1\u306e\u6df1\u3044\u7406\u89e3\u3001\u9867\u5ba2\u696d\u754c\u306e\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u7406\u89e3<\/td>\u2605\u2605\u2605\u2605\u2605<\/td><\/tr>
\u30c7\u30fc\u30bf\u5206\u6790<\/td>\u5229\u7528\u72b6\u6cc1\u30c7\u30fc\u30bf\u306e\u5206\u6790\u3001\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u8a2d\u8a08\u30fb\u904b\u7528<\/td>\u2605\u2605\u2605\u2605\u2606<\/td><\/tr>
\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u7ba1\u7406<\/td>\u8907\u6570\u9867\u5ba2\u306e\u540c\u6642\u7ba1\u7406\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u8a08\u753b\u306e\u7acb\u6848\u30fb\u5b9f\u884c<\/td>\u2605\u2605\u2605\u2605\u2606<\/td><\/tr>
\u55b6\u696d\u30fb\u4ea4\u6e09\u30b9\u30ad\u30eb<\/td>\u66f4\u65b0\u30fb\u30a2\u30c3\u30d7\u30bb\u30eb\u63d0\u6848\u3001\u89e3\u7d04\u9632\u6b62\u4ea4\u6e09<\/td>\u2605\u2605\u2605\u2606\u2606<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u5e74\u53ce\u76f8\u5834\u2014\u2014SaaS\u5e02\u5834\u62e1\u5927\u3067\u9700\u8981\u5897\u30fb\u5f85\u9047\u5411\u4e0a\u4e2d<\/h2>\n\n\n\n
\u30dd\u30b8\u30b7\u30e7\u30f3<\/th>\u7d4c\u9a13\u5e74\u6570<\/th>\u5e74\u53ce\u76f8\u5834<\/th><\/tr><\/thead>
CS\u62c5\u5f53\uff08\u30b8\u30e5\u30cb\u30a2\uff09<\/td>0\u301c3\u5e74<\/td>350\u4e07\u301c500\u4e07\u5186<\/td><\/tr>
CS\u30b9\u30da\u30b7\u30e3\u30ea\u30b9\u30c8\u30fb\u30df\u30c9\u30eb<\/td>3\u301c7\u5e74<\/td>500\u4e07\u301c750\u4e07\u5186<\/td><\/tr>
CS\u30ea\u30fc\u30c9\u30fb\u30b7\u30cb\u30a2<\/td>7\u301c10\u5e74<\/td>750\u4e07\u301c1,000\u4e07\u5186<\/td><\/tr>
CS\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\/\u30c7\u30a3\u30ec\u30af\u30bf\u30fc<\/td>10\u5e74\u4ee5\u4e0a<\/td>1,000\u4e07\u301c1,500\u4e07\u5186<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

\u307e\u3068\u3081\u2014\u2014\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306fSaaS\u6642\u4ee3\u306b\u6025\u6210\u9577\u3059\u308b\u9867\u5ba2\u4fa1\u5024\u5275\u51fa\u306e\u5c02\u9580\u8077<\/h2>\n\n\n\n

IT\u4f01\u696d\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306f\u3001\u9867\u5ba2\u306e\u6210\u529f\u4f53\u9a13\u3092\u80fd\u52d5\u7684\u306b\u652f\u63f4\u3059\u308b\u3053\u3068\u3067\u89e3\u7d04\u9632\u6b62\u30fb\u53ce\u76ca\u62e1\u5927\u3092\u5b9f\u73fe\u3059\u308b\u3001SaaS\u6642\u4ee3\u306b\u6b20\u304b\u305b\u306a\u3044\u8077\u7a2e\u3067\u3059\u3002\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u529b\u30fb\u88fd\u54c1\u77e5\u8b58\u30fb\u30c7\u30fc\u30bf\u6d3b\u7528\u529b\u3092\u7d44\u307f\u5408\u308f\u305b\u305f\u9ad8\u5ea6\u306a\u30b9\u30ad\u30eb\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u304c\u3001\u8ee2\u8077\u5e02\u5834\u3067\u306e\u9700\u8981\u306f\u6025\u5897\u3057\u3066\u304a\u308a\u3001\u30ad\u30e3\u30ea\u30a2\u306e\u5165\u53e3\u3068\u3057\u3066\u3082\u30cf\u30fc\u30c9\u30eb\u304c\u6bd4\u8f03\u7684\u4f4e\u3044\u70b9\u3082\u9b45\u529b\u3067\u3059\u3002\u9867\u5ba2\u3068\u6df1\u304f\u95a2\u308f\u308a\u306a\u304c\u3089\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u3092\u51fa\u3057\u305f\u3044\u65b9\u306b\u3068\u3063\u3066\u3001\u6700\u9ad8\u306e\u8077\u7a2e\u306e\u4e00\u3064\u3068\u3044\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"

\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3063\u3066\u4f55\u3092\u3059\u308b\u4ed5\u4e8b\uff1f\u300d\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u3069\u3046\u9055\u3046\u306e\uff1f\u300d\u2014\u2014SaaS\u4f01\u696d\u3092\u4e2d\u5fc3\u306b\u6025\u6210\u9577\u3057\u3066\u3044\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\uff08CS\uff09\u306f\u3001\u9867\u5ba2\u304c\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u304b\u3089\u6700\u5927\u306e\u4fa1\u5024\u3092\u5f97\u3089\u308c\u308b\u3088\u3046\u652f\u63f4\u3059\u308b\u3053\u3068\u3067\u3001\u89e3\u7d04\u9632\u6b62\u3068\u53ce […]<\/p>\n","protected":false},"author":4,"featured_media":1433,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"swell_btn_cv_data":"","footnotes":""},"categories":[492],"tags":[],"class_list":["post-1493","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-job"],"acf":[],"_links":{"self":[{"href":"https:\/\/librus.co.jp\/it_career\/wp-json\/wp\/v2\/posts\/1493","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/librus.co.jp\/it_career\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/librus.co.jp\/it_career\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/librus.co.jp\/it_career\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/librus.co.jp\/it_career\/wp-json\/wp\/v2\/comments?post=1493"}],"version-history":[{"count":1,"href":"https:\/\/librus.co.jp\/it_career\/wp-json\/wp\/v2\/posts\/1493\/revisions"}],"predecessor-version":[{"id":1494,"href":"https:\/\/librus.co.jp\/it_career\/wp-json\/wp\/v2\/posts\/1493\/revisions\/1494"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/librus.co.jp\/it_career\/wp-json\/wp\/v2\/media\/1433"}],"wp:attachment":[{"href":"https:\/\/librus.co.jp\/it_career\/wp-json\/wp\/v2\/media?parent=1493"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/librus.co.jp\/it_career\/wp-json\/wp\/v2\/categories?post=1493"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/librus.co.jp\/it_career\/wp-json\/wp\/v2\/tags?post=1493"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}